My certifications show on Trailhead but not in my status report
This happens when your Trailhead profile employer name and your Trailhead certification profile company name don't match. Follow the steps below to fix it.
Why this happens: Salesforce maps your certifications to a partner account using your company name. If the name in your Trailhead profile employer settings doesn't exactly match the name in your certification profile, the system can't link them — so your certifications won't appear in our qualification check, even if they're visible on your public profile.
Go to your Trailhead profile
Navigate to salesforce.com/trailblazer/[your-username] and make sure you are logged in.
Open Certification Privacy settings
Scroll down to the Certifications section on your profile and click the Certification Privacy button on the right side.
Click "Employer" in the left navigation
Inside the Certification Privacy settings, click Employer in the left-hand navigation menu.
Check your Company Name
You will see a Company Name field. This is the name Salesforce uses to map your certifications to your partner account.
Make sure the Company Name entered here exactly matches the company name in your Trailhead profile employer settings (the name visible on your public profile). If the names differ — even slightly — your certifications won't be linked to your account.
Update and save
If the names don't match, update the Company Name field so both entries are identical, then save. Salesforce will automatically map the field to the correct partner account.
Wait 24–48 hours, then recheck your status
After updating your company name, allow up to 24–48 hours for the data to sync. Then return to the Check Your Status page and recheck your eligibility.
Still not showing after 48 hours?
If your certifications still don't appear after following these steps, submit a help request and our team will review your qualification status manually.