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+3,300 points
Trail

Enhance Service Cloud with Lightning Knowledge

Give agents the right information, at the right time, and in the right format to close cases.

~5 hrs 30 mins
+300 points
Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

~20 mins
+1,300 points
Module

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~1 hr 45 mins
+400 points
Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize your org for better results.

~1 hr 10 mins
+500 points
Module

Lightning Knowledge Migration

Unlock the full power of Knowledge by migrating to Lightning Knowledge.

~1 hr 10 mins
+300 points
Module

Einstein Article Recommendations for Service

Recommend articles to service agents in real time with Einstein Article Recommendations.

~15 mins
~5 hrs 30 mins