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Automate Case Tasks with Rules and Queues

Set up rules and queues to help you prioritize, assign, and escalate cases.

Steps

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Automation Needs Poor Customer Experience Inefficient Operations Low Product Adoption
Automation Needs Poor Customer Experience Inefficient Operations Low Product Adoption
Automation Needs Poor Customer Experience Inefficient Operations Connected Ways of Working

Set Up Service Cloud

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Get to Know Service Cloud
Service Welcome Too Many Systems Poor Customer Experience Inefficient Operations
Create and Manage Cases
Service Case Management Inefficient Operations Poor Customer Experience Too Many Systems
Automate Case Tasks with Rules and Queues
Service Rules & Queues Automation Needs Poor Customer Experience Inefficient Operations
Import and Manage Service Cloud Data
Service Data Management Data Accuracy Speed to Value Analytics for Insights
Set Up Your Users
Service User Management Too Many Systems Poor Customer Experience Inefficient Operations
Support Your Team's Productivity
Service Case Management Inefficient Operations Poor Customer Experience Too Many Systems
Deliver Accurate Reporting
Service Reports & Dashboards Data Accuracy Analytics for Insights Process Optimization
Go Further with Your Setup
Service Go Further Low Product Adoption Low Product Usage Speed to Value Maximize Value
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