Getting Started

Step by Step Guide to getting started with Retail Cloud

If you are brand new to Retail Cloud as a Salesforce Partner, follow the steps below to get started on your journey.


Partner Pocket Guide

Partner
Pocket Guide

This Partner Pocket Guide is your one-stop shop for all the content and tools you need to successfully learn and implement Retail Cloud as a Salesforce Partner.

Overview

Enablement

Get started with these Retail Cloud Partner enablement tools.

Enablement

Events

Grow your skills and knowledge through content customized for you. Join us for virtual and in-person events to expand your expertise to implement!

Visit Events Site

Collaboration

Get involved with these Retail Cloud Partner enablement collaboration channels.

Collaboration

Partner Community

Join the official Salesforce Retail Cloud group on Partner community and join Trailblazers from around the world.

Visit Partner Community

Demo Org Access

Where do I get access to an Retail Cloud Demo/Dev org?


Resources

Resource Description Added/Updated
GTM and Technical FAQsFrequently Asked Go-to-Market and Technical QuestionsMay 2025
Partner Enablement JourneyEnablement Journey to get well-versed on Retail Cloud both Go-to-Market as well as Technical standpointMay 2025
Sales PlaybookLearn to position Retail Cloud in customer conversationsDecember 2024
DocumentationFor Salesforce Partners-only: Sign-up to get access to Retail Cloud DocumentationApril 2025
Architecture Deep Dive + Live Q&ATechnical deep dive into Retail Cloud architecture, followed by Q&A sessionApril 2025
Deep Dive DemoDeep dive demo of Retail CloudMay 2025
Learning Guide w/FAQsKnow and learn Salesforce Retail Cloud to be ready to implement Retail Cloud for CustomersFebruary 2025
Dreamforce 2024 KeynoteRetail Cloud Dreamforce 2024 KeynoteSeptember 2024
Pre-GA Webinar #1Retail Cloud Overview and GTM Messaging for Surge PartnersNovember 2024
Pre-GA Webinar #2Recap and Product Demo for Surge PartnersDecember 2024
Pre-GA Webinar #3GTM Strategy Deep Dive for All PartnersFebruary 2025
Pre-GA Webinar #4Co-selling: Partners + Salesforce and Product Roadmap for All PartnersMarch 2025
Post-GA Webinar #5GA Announcements and PricingApril 2025
Retail Cloud Partner Enablement Office Hours #1Learning Guide focused Q&AFebruary 2025
Retail Cloud Partner Enablement Office Hours #2Learning Guide focused Q&AFebruary 2025
Retail Cloud Partner Enablement Office Hours #3Learning Guide focused Q&AFebruary 2025
Retail Cloud Help Portal Provisioning Template for CustomersPartners to send to Salesforce Support in order to provision new accounts & customers going through Partners implementation in Zendesk. This will allow customers access to product docs, knowledge articles, and case submission.April 2025
Partner Interest FormSubmit to become Retail Cloud Partner and to be evaluated to receive the Retail Cloud Demo Environment and ToolsMarch 2025
Post-GA Webinar Series - DAY 1Go-to-Market & Competitive Advantage, Customer Stories, Partner Enablement Update, Winning Together: Partners + Salesforce (password: RetailCloud2)July 2025
Post-GA Webinar Series - DAY 2Architecture + APIs/SPIs Deep Dive (password: RetailCloud2)July 2025
Post-GA Webinar Series - DAY 3Implementation Strategy, Product Demo Deep Dive, Product Roadmap (password: RetailCloud2)July 2025


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