Getting Started

Step by Step Guide to getting started with Retail Cloud

If you are brand new to Retail Cloud as a Salesforce Partner, follow the steps below to get started on your journey.


    Partner Pocket Guide

    Partner
    Pocket Guide

    This Partner Pocket Guide is your one-stop shop for all the content and tools you need to successfully learn and implement Retail Cloud as a Salesforce Partner.

    Overview

    Enablement

    Get started with these Retail Cloud Partner enablement tools.

    Enablement

    Partner Learning Camp

    Grow your skills and knowledge through content customized for you. Join us for virtual and in-person events to expand your implementation readiness!

    Visit Partner Learning Camp
    Enablement

    FY26 Salesforce POS (fka Retail Cloud) Partner Enablement Video Hub

    View current and past recordings with feature announcements, enablement updates, product overviews and loads of informative content.

    Visit Video Hub
    Enablement

    Office Hour Video Hub

    View current and past recordings with feature announcements, enablement updates, product overviews, loads of informative content and guest appearances from ISV partners.

    Visit Video Hub
    Enablement

    B2C Storefront Next Partner Enablement Video Hub

    Training webinars with new feature announcements, hands-on activities and loads of informative content. It offers a quick path to learning Storefront Next with key offerings like Omnichannel Inventory, Salesforce Payments, Agentforce Guided Shopping and real-world integrations.

    Visit Video Hub
    Enablement

    Partner Community Calendar

    Having issues accessing the Partner Community or Learning Camp? Take a look at the Partner Community Calendar.

    Visit Events Site

    Collaboration

    Get involved with these Retail Cloud Partner enablement collaboration channels.

    Collaboration

    Partner Community

    Join the official Salesforce POS Chatter on the Partner community and join Trailblazers from around the world.

    Visit Partner Community
    Collaboration

    Office Hours & Slack (PLC)

    Join the FY27 Commerce Product Office Hour series to hear about updates, address challenges and optimize your implementations. Registering grants access to a Slack channel where you can collaborate with subject matter experts and colleagues.

    Sign Up
    Collaboration

    Partner Technical Advisory Board

    Join our B2C PTAB series for roadmaps, deep-dives, technical content, and direct Q&A with experts. Register now to master implementation and get access to the Commerce Lobby Slack Channel.

    Sign Up
    Collaboration

    Coming Soon!

    Participate in various channels for community collaboration as well product support and updates. Registering for the Office Hour linked here grants access to a Slack channel where you can collaborate with subject matter experts and colleagues and ensures you'll be imported to Agentblazer for B2B Commerce when it's launched.

    Join

    Demo Org Access

    Where do I get access to an Retail Cloud Demo/Dev org?


    Resources

    Resource Description Added/Updated
    🪄 Salesforce POS - First Call DeckEasy to digest GTM content, great for a first call with new customers.August 2026
    🪄 Agentforce B2C Commerce - Product DeckEasy to digest GTM content, great for a call with new customers.August 2026
    🪄 Order Management - Product DeckEasy to digest GTM content, great for a call with new customers.August 2026
    🪄 Salesforce Payments - Call DeckEasy to digest GTM content, great for a call with new customers.August 2026
    🪄 Agentforce B2B Commerce - Product DeckEasy to digest GTM content, great for a call with new customers.August 2026
    🪄 Data Cloud for Commerce - Second Call DeckEasy to digest GTM content, great for a second call with new customers.August 2026
    Technical Learning Journey DeckA detailed overview of how to level up with the Commerce, Order Management, Point of Sale and Payment products.March 2026
    Datasheet Retail Cloud POSReview the POS Datasheet to understand features, capabilities and international support.March 2026
    GTM and Technical FAQsFrequently Asked Go-to-Market and Technical QuestionsMay 2025
    Sales PlaybookLearn to position Salesforce POS in customer conversationsDecember 2024
    Documentation on Salesforce HelpNew POS documentation is live on Salesforce Help. Please refer to new documentation (not links referring to old Zendesk articles).March 2026
    Documentation on Salesforce DevelopersNew POS documentation is live on Salesforce Developers. Please refer to new documentation (not links referring to old Zendesk articles).March 2026
    Architecture Deep Dive + Live Q&ATechnical deep dive into Point of Sale architecture, followed by Q&A session.April 2025
    Deep Dive DemoDeep dive demo of Salesforce POS.May 2025
    Learning Guide w/FAQsKnow and learn Salesforce POS to become implementation ready.February 2025
    Release Webinar Dec 2025Latest Release updates until Dec 2025 (password: RetailCloud)December 2025
    Dreamforce 2024 KeynotePOS (fka Retail Cloud) Dreamforce 2024 KeynoteSeptember 2024
    Pre-GA Webinar #1POS (fka Retail Cloud) Overview and GTM Messaging for Surge PartnersNovember 2024
    Pre-GA Webinar #2Recap and Product Demo for Surge PartnersDecember 2024
    Pre-GA Webinar #3GTM Strategy Deep Dive for All PartnersFebruary 2025
    Pre-GA Webinar #4Co-selling: Partners + Salesforce and Product Roadmap for All PartnersMarch 2025
    Post-GA Webinar #5GA Announcements and PricingApril 2025
    POS (fka Retail Cloud) Partner Enablement Office Hours #1Learning Guide focused Q&AFebruary 2025
    POS (fka Retail Cloud) Partner Enablement Office Hours #2Learning Guide focused Q&AFebruary 2025
    POS (fka Retail Cloud) Partner Enablement Office Hours #3Learning Guide focused Q&AFebruary 2025
    POS (fka Retail Cloud) Help Portal Provisioning Template for CustomersPartners can send this to Support in order to provision new accounts & customers going through partner implementations in Zendesk. This allows customers access to product documentation, knowledge articles and case submission.April 2025
    Partner Interest FormSubmit to become Retail Cloud Partner and to be evaluated to receive the Retail Cloud Demo Environment and ToolsMarch 2025
    Post-GA Webinar Series - DAY 1Go-to-Market & Competitive Advantage, Customer Stories, Partner Enablement Update, Winning Together: Partners + Salesforce (password: RetailCloud2)July 2025
    Post-GA Webinar Series - DAY 2Architecture + APIs/SPIs Deep Dive (password: RetailCloud2)July 2025
    Post-GA Webinar Series - DAY 3Implementation Strategy, Product Demo Deep Dive, Product Roadmap (password: RetailCloud2)July 2025


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