Health Cloud is an engagement platform that helps healthcare, public health, and life sciences organizations connect with their patients and members in a whole new way to drive wellness across the entire health journey. It starts by giving everyone the tools they need to engage with patients, members, and health consumers alike. It is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement.

Health Cloud promotes healthier outcomes, connection to patients, and cost savings. Health Cloud helps care teams stay on top of high-risk patients so they know when to intervene. This reduces readmissions as well as the total cost of care. Patients and members with positive experiences are more likely to report higher levels of satisfaction and continue to seek care with the same organization. Using technology to improve outcomes and operational efficiencies reduces the overall cost of care. This is a huge benefit to organizations looking to maximize the reimbursements they get from payers.

Rather than trying to manually customize Service Cloud, healthcare, public health, and life sciences organizations can simply implement Health Cloud and accelerate their time-to-value. Health Cloud is designed specifically and tailored for the health industry. It helps employees deliver best-in-class service and support on any channel. And, the best part is, Health Cloud is built on the Salesforce platform. It offers customizable and extensible data models for your provider, payer, pharma, medical device, and public health organization.