Health Cloud is an engagement platform that helps healthcare, public health, and life sciences organizations connect with their patients and members in a whole new way to drive wellness across the entire health journey. It starts by giving everyone the tools they need to engage with patients, members, and health consumers alike. It is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement.

Health Cloud promotes healthier outcomes, connection to patients, and cost savings. Health Cloud helps care teams stay on top of high-risk patients so they know when to intervene. This reduces readmissions as well as the total cost of care. Patients and members with positive experiences are more likely to report higher levels of satisfaction and continue to seek care with the same organization. Using technology to improve outcomes and operational efficiencies reduces the overall cost of care. This is a huge benefit to organizations looking to maximize the reimbursements they get from payers.

Rather than trying to manually customize Service Cloud, healthcare, public health, and life sciences organizations can simply implement Health Cloud and accelerate their time-to-value. Health Cloud is designed specifically and tailored for the health industry. It helps employees deliver best-in-class service and support on any channel. And, the best part is, Health Cloud is built on the Salesforce platform. It offers customizable and extensible data models for your provider, payer, pharma, medical device, and public health organization.
 

Why do we have HC?

• Provides capability to serve our 5 sectors - providers, payer, pharma, med device and public health
• Patient satisfaction is the heart of every interaction
• Data model(s) and features are completely oriented around the patient/member/consumer
• Designed using HL7 FHIR standards and can operate in a standards-based ecosystem
• Designed to enable multiple connections for patients and providers designated by roles and relationships

• Provider:
  • Coordinate patient care and engagement.
  • Scale patient access and services.
  • Personalize patient acquisition and outreach.
  • Streamline referral management.
  • Optimize provider network management.
  • Scale member care management.
• Payer:
  • Automate health plan sales and administration.
  • Modernize Network Management
  • Inspire Trusted Contact Center Engagement
  • Scale Care Management

• Pharmaceuticals:
  • Accelerate patient services programs.
  • Scale advanced therapies.
  • Accelerate clinical trials.
• MedTech:
  • Transform virtual sales, provider relationships, and patient engagement.
• Public Sector Health:
  • Scale Contact Center Experiences for Government Health
  • Build Integrated Care Programs
  • Manage Health Data with Transparency

Visit the Health Cloud site to learn more.