Home Install Tips: 5 Ways to Protect Customers and Field Tech
Keep home installs safe by providing the right tools for field techs, dispatchers, and call center agents.
Service Calls Made Easy and Personalized
Discover how to integrate telephony and route calls alongside digital conversations with Service Cloud Voice.
Plan Your Next Marketing Campaign on the Fly with Quip Templates
Want to hit the ground running on a collaborative new marketing campaign? Quip templates were made for you. Just pick a template, share it with the whole team, and get to work.
3 Service Cloud Features to Maximize Your Service Agents’ Time
Increase efficiencies for your teams. Configure self-service features to ease your agents’ workloads.
Getting Started: Service Cloud: Einstein Bots
Learn how to set up and use Einstein Bots to increase case deflection and reduce service cost through self-service. This Accelerator gives you a guided tour of Einstein Bots and walks you through setting up a simple customer service chatbot.
Service Cloud: Plan Salesforce Knowledge in Lightning
Get started with Salesforce Knowledge in Lightning. With this Accelerator webinar, a Salesforce expert will teach you about key components, how to set up Lightning Knowledge, and provide best practices for planning your implementation.
How to Build a Bot in 30 Minutes to Help You Reopen
Learn how to build an info bot to automate customer conversations. In this video, we'll show you how to set up your bot, so your customers always get up-to-date, relevant info when they're looking for answers.
Getting Started: Einstein Bots Accelerator Webinar
Einstein Bots is a new platform with a nascent ecosystem of skills and solutions. This Getting Started Accelerator webinar helps to get customers up and running quickly on all features of the chatbot platform.
Build Your Lightning Knowledge Repository
Customers want to use Lightning Knowledge to make their call center reps more efficient, but they don’t know where and how to start.
Get Productivity Guidance
Check out these resources, which our experts put together to help you identify and share key productivity tools and features.
Customize Your Communications with Quip Templates
Check out a list of resources designed to help you quickly take advantage of Quip templates for simplified, targeted communications.