June 12, 2020 BY MATTHEW MONTE
In the face of the new normal, you’re probably thinking about how to reimagine your company culture and safety protocols. Maybe you have to teach your employees new skills. Maybe you need to retrain them for entirely different roles. Now more than ever, it’s important to create a culture of learning at every level of your organization. That’s where myTrailhead comes in.
Trailmixes: Make the perfect “mix tapes” for every team
myTrailhead helps you empower your teams to learn with the same skill-based, gamified
learning experience as Trailhead. With myTrailhead, the learning is focused on your company’s content
and brand. It’s available with an add-on license, but if you already have a license—great!
You’re ready to get going.
With your company’s content in myTrailhead, you can take employees on integrated learning journeys specific to your
company. Make everyone more successful when you empower them with new skills as they return to work.
A great way to create custom learning journeys is with trailmixes, shareable playlists
for different groups within your organization.
Curate content that you can share with your teams. Bring engineers up to speed on new
shift management schedules. Offer customer service reps enhanced empathy training. Help management stay
consistently on-message with company values and safety protocols. Create safe social-distancing training and
general wellness learning journeys for your returning employees.
You get the idea.
Once you’ve honed in on a specific user group, defined their learning journey, and written the
content, it’s time to create a trailmix.
Watch this video and see how easy it is to create your own trailmix.
Trailmixes, Trail Tracker, and beyond!
Once you’re up to speed on trailmixes, you can start using Trail
Tracker, a free AppExchange app that assigns learning to your employees.
There’s even a dashboard to track metrics and engagement.
With myTrailhead, you can share your branded content with the right person on the right team—at every level
of the company—so everyone is on-message, well-trained, and staying healthy when they come back to work.
Ready for a deep dive into myTrailhead? Check out this on-demand webinar where you’ll come away with these important learnings:
Understand the differences between Trailhead and myTrailhead
Learn the different permissions for various personas
Understand how to customize your branding
Learn how to develop and deploy your training content
Create a plan for a successful rollout
Understand how to analyze training for your users
Did you get a chance to create some trailmixes?
How did they help your team? We want to hear your success stories! Post with the hashtag #ReopenYourWorkplace in the Customer Success Community Group, where Salesforce experts and Trailblazers like you share ideas, find answers, and drive success together.
Before you go...
Take a look at these other great trailmixes to help your business stay on track during these changing times:
Maintain Business Continuity During a Crisis: Learn how to keep your business running in our changing world.
Crisis Communications Resources: Learn how to execute a crisis communication plan and stay connected with your workforce and customers.
New Ways to Grow for Business and IT Leaders: Learn how to develop your business growth strategy and motivate your team while achieving your goals.
Align Your Team and Processes: Learn how to use Salesforce to bring your team and processes together.
