December 3, 2020 BY JOHN ANDRILLA
It’s tempting to make operational decisions about your workplace readiness and your workforce based on intuition.
However, when you switch from intuition to using reliable data, you build trust with your employees and your customers.
Work.com helps you make decisions and act quickly based on public and private data that’s attuned to your business. The
single hub of operational data in Salesforce Workplace Command Center within Work.com makes it easier than ever to make
data-driven decisions.
The advantages of data-driven decision making are well established and described by the Harvard Business Review and
PwC’s global data and analytics survey. Workplace Command Center in Work.com connects your existing tools and
process so that you have a 360-degree view of your COVID-19 response. Act quickly with trusted data resources.
Track Compliance Requirements and Workplace Readiness
Ready to reopen business or accelerate toward growth? The Workplace Command Center in Work.com sets you up to
confidently manage and communicate your employees’ wellness, their training status, shift schedules, and the
preparedness of all your facilities. As different local guidance related to public health appears, managing compliance
will be important as well.
For example, the state of California recently announced a bill to support employees with written communication within 24
hours if an employee tests positive for COVID-19 at a worksite. “Protecting workers is critical to slowing the spread of
this virus,” said California Governor Gavin Newsom. The Command Center brings your business intelligence requirements together to make this type of communication easier.
Integrate Your Data and Act Quickly Based on Insights
In business, speed matters. When you can use automation to move your business forward, you gain speed and efficiency.
Work.com is designed to provide the flexibility you need to unlock, analyze, and act upon trusted data all in one
place. You can extend Work.com with partner apps and solutions too. Depending on the scope of your existing digital
footprint, Work.com can help you trigger workflows, apps, and actions associated with resuming business operations and
reopening your locations.
To get started implementing Workplace Command Center, there are a few prerequisites to think about. To begin with,
your leadership team will need to get aligned on your return-to-work operational strategy. For example, you’ll need to
have a process defined around what actions you’ll take if someone gets sick or some other condition is met.
Beyond this, there are a series of tasks to complete before you can get your leaders up and running with Work.com.
You’ll want to consider data preparation that will appear in your Command Center hub. Do you already own the right
hardware? Do you have the resources to install packages from Salesforce and to configure your objects? If you plan
to customize the Command Center for any additional applications that you plan to use, establish your requirements and
timeline.
Customer success is a key value at Salesforce, so we’ve created a range of support options to guide you through
Work.com. Whether you want to do it all yourself, have a Salesforce expert show you how, or bring in a Salesforce cloud
expert to configure and maintain your solution, we’ll be there with you. Take the first step by attending a free Work.com webinar and learn how each Work.com solution, including Workplace Command Center, helps to address your operational needs in the
current environment. You can also watch an on-demand short version of the webinar any time. It’s a great place to start.
If you haven’t purchased any Salesforce products yet, check out the website work.com and watch a brief overview of Command Center. If you’re already a Salesforce customer and you want to implement Command Center in Work.com right
away, check out the official Command Center documentation or one of the Level of Effort guides available in the Work.com Trailblazer community.
To explore more details about the apps and strategies in Work.com that will guide you to return to work safely, check
out our free online learning resource on Trailhead: Discover a New Way to Work with Work.com.
Tell us how you’re preparing to stabilize, reopen, and grow safely
Your customers are looking for expert direction in these challenging times along with business efficiency that
technology like the world’s #1 CRM offers. Make sure you’re putting the right data in front of your leaders with a
strategy and the tools that are designed for just this need.
Already have the Work.com Command Center running? We want to hear about your experiences and tips for summarizing the
key information on a dashboard during these dynamic days. Here’s how to share your story:
